Guest Service Agent

Hilton Fiji·Other

Hospitality & Tourism·Full time

6 days ago

About the role

Exceptional Hospitality Starts with You . Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Front Office - Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.. Here’s what you’ll do during a typical day:. . Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance . Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately . Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries . Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue .

Key responsibilities

• Exceptional Hospitality Starts with You .
• Picture yourself brightening someone’s day.
• When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
• You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly.