Porter

Hilton Fiji·Other

Other·Full time

1 month ago

About the role

Exceptional Hospitality Starts with You . Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be assisting them with their luggage and escorting them to their rooms. You will work closely with the front office, concierge, and other departments to ensure guests’ needs are met promptly and professionally. As a Bell Attendant/ Porter , you’re not just greeting guests upon arrival - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.. Here’s what you’ll do during a typical day:. . Guest Welcome & Assistance: Greet guests, assist with luggage, and escort them to rooms while providing hotel and local information. . Luggage Handling: Safely manage guest luggage and ensure proper delivery and storage. . Room Orientation & Departure: Introduce room features and assist with luggage during check-out. . Transportation Coordination: Support valet, airport transfers, and other transport needs in collaboration with the front office and concierge. . Service & Conduct: Maintain a professional appearance and deliver exceptional customer service. . Cross-Department Support: Communicate guest needs to relevant departments and assist with room moves or special requests. . Issue Resolution: Address guest concerns promptly and ensure a smooth stay experience. At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:.

Key responsibilities

• Exceptional Hospitality Starts with You .
• Picture yourself brightening someone’s day.
• When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
• You will be assisting them with their luggage and escorting them to their rooms.