Duty Manager

Hilton Fiji·Other

Hospitality & Tourism·Full time

4 days ago

About the role

Exceptional Hospitality Starts with You . Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager , you’re not just overseeing hotel operations in the absence of the Resort Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.. Here’s what you’ll do during a typical day:. . Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance . Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner . Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods . Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly . Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions .

Key responsibilities

• Exceptional Hospitality Starts with You .
• Picture yourself brightening someone’s day.
• When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
• Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations.