Reservations Executive - Tier One
1 day ago
About the company
Sheraton Fiji Golf & Beach Resort is a beachfront resort property located on Denarau Island, part of the Sheraton hotel brand. The resort offers accommodation, golf, and leisure facilities to both local and international guests.
About the role
The Reservations Executive handles all reservation inquiries, modifications, and cancellations received through phone, email, fax, or other channels. This role ensures accurate booking details, delivers exceptional guest service, and applies revenue-maximizing sales techniques. The role holder maintains a thorough understanding of room types, rates, policies, and hotel services to support guests and internal teams, acting as a key point of contact for anyone booking a stay at the resort.
Key responsibilities
- Process reservation requests, changes, and cancellations while ensuring accuracy in the reservation system
- Identify guest needs, recommend appropriate room types, and explain policies clearly
- Provide clear information on hotel services to guests and internal teams
- Apply effective sales and upselling techniques to maximize revenue
- Document special requests accurately
- Handle guest concerns professionally and follow escalation procedures
- Maintain confidentiality of all guest and company information
About the successful candidate
- Diploma or Bachelor's degree in Hospitality, Tourism, Business, or related field (preferred but not mandatory)
- Minimum 1–2 years of experience in hotel reservations, front office, call center, or customer service roles
- Strong communication skills with a clear, professional telephone manner
- Proficiency in reservations systems (e.g. Opera or similar PMS) and good computer skills
- Excellent attention to detail, accuracy, and organizational skills
- Ability to multitask in a fast-paced environment and work collaboratively with the wider hotel team
You'll apply on Sheraton Fiji Golf & Beach Resort's website.