Duty Manager

Sheraton Fiji Golf & Beach Resort·Denarau

Hospitality & Tourism·Full time

1 day ago

About the role

JOB SUMMARY The Duty Manager is responsible for overseeing overall hotel operations during assigned shifts, ensuring the highest standards of guest service, safety, and operational excellence are consistently maintained. This role serves as the Property Manager on Duty (MOD), representing hotel leadership in managing daily operations, resolving guest concerns, coordinating interdepartmental communication, and supporting business objectives. The Duty Manager ensures seamless hotel operations, drives guest satisfaction, upholds brand standards, and provides leadership and support to associates across all departments. KEY RESPONSIBILITIES 1. Operations Management Oversee the daily operation of the hotel during assigned shifts to ensure smooth and efficient service delivery. Maintain strong working relationships with all departments to support operational effectiveness and hotel objectives. Monitor operational activities and promptly address any service issues, operational challenges, or deviations from established standards. Communicate operational updates and variations to relevant departments in a timely manner. Conduct regular property inspections to assess cleanliness, presentation, maintenance, staffing, security, and safety standards. Prepare and distribute Daily Manager on Duty (MOD) reports to all departments. Ensure all hotel policies, procedures, and brand standards are consistently followed. 2. Leadership & Team Management Lead by example and demonstrate exceptional hospitality, professionalism, and service excellence.

Key responsibilities

• Operations Management Oversee the daily operation of the hotel during assigned shifts to ensure smooth and efficient service delivery.
• Maintain strong working relationships with all departments to support operational effectiveness and hotel objectives.
• Monitor operational activities and promptly address any service issues, operational challenges, or deviations from established standards.
• Communicate operational updates and variations to relevant departments in a timely manner.