Recreation Guest Service Assistant
Listed today
About the company
Sheraton Resort & Spa Tokoriki Island Fiji is part of Sheraton Hotels & Resorts, a global hospitality brand within the Marriott International portfolio. Sheraton has operated as a place for people to gather and connect since 1937, with associates present in more than 400 communities worldwide. The brand focuses on delivering engaging guest experiences through thoughtful service across its properties.
About the role
The Recreation Guest Service Assistant supports the daily operation of the resort's recreation facilities and programs, helping create a fun, safe, and engaging environment for guests. Duties include coordinating activities, assisting with equipment, monitoring guest safety, and delivering high-quality service. The role requires strong guest interaction and adherence to safety procedures, along with maintaining recreation areas and equipment to brand standards. This is an island-based position requiring a rostered stay-on-island work schedule.
Key responsibilities
- Greet, encourage, register, and schedule guests for recreation activities while promoting a fun, relaxing, and welcoming atmosphere
- Provide accurate information about available recreation facilities, programs, rentals, and activity schedules
- Enforce facility rules and safety guidelines to ensure guest wellbeing, and respond appropriately to emergencies following established procedures
- Identify situations where guests may not safely participate and notify the supervisor/manager promptly
- Clean, maintain, and inspect recreation facilities, equipment, and supplies; report defects or safety hazards
- Process payments for rental equipment, activities, retail sales, or facility usage using appropriate systems and cash-handling procedures
- Communicate professionally with guests and colleagues, respond to guest needs proactively, and assist individuals with disabilities
- Follow all company policies and safety procedures; maintain professional appearance, complete required safety training, and report accidents or incidents
About the successful candidate
- Previous experience in recreation, sports, guest services, or hospitality-related roles preferred
- Ability to communicate clearly, professionally, and confidently with guests of all ages
- Basic knowledge of recreation activities, safety procedures, or first aid (training provided; certification is an advantage)
- Comfortable working outdoors and performing physical tasks such as lifting, carrying, bending, and prolonged standing
- Strong customer service skills, friendly personality, and ability to create an engaging guest experience
- Reliable, proactive, and capable of working both independently and as part of a team
- Must have legal working rights in Fiji
- Must be able to work an island-based, rostered stay-on-island schedule
You'll apply on Sheraton Resort & Spa Tokoriki Island Fiji's website.