Technology Services - Analyst
4 weeks ago
About the role
Ensures IT processes and procedures are followed. • Identifies and escalates support requests that are symptomatic of an unresolved underlying problem in IT equipment or services. • Records all relevant information including progress accurately in the ITSM Tool (ServiceNow) in accordance with KPMG Policy and Processes. • Accurate diagnosis of root cause – Incident or Request. • Resolution actioned or assigned task(s) to appropriate Repair Authority(s) with the required information within agreed service levels. • Minimises customer impact by providing workarounds where possible. • Be customer, and delivery focused, organised and capable of delivering in full and on time. • Beginner knowledge in AZURE Entra ID and Active directory actions • Other duties as requested by Technology Services Management. • Participate in an on-call roster if requested by the team leader where applicable. • Tertiary level qualification and/or relevant experience, 2-4 years. • Vendor certification/s. • Microsoft qualifications and/or relevant experience. • Understanding of the ITIL framework, highly regarded. • Understanding of Artificial Intelligence (AI), highly regarded. We offer agile and flexible work practices in a modern and innovative work environment. Our benefits include competitive salary, comprehensive benefits package, opportunities for professional growth and training including Microsoft certifications, and an inclusive workplace culture. KPMG is a professional services firm with global outreach and deep sector experience.
Key responsibilities
- Ensures IT processes and procedures are followed.
- Identifies and escalates support requests that are symptomatic of an unresolved underlying problem in IT equipment or services.
- Records all relevant information including progress accurately in the ITSM Tool (ServiceNow) in accordance with KPMG Policy and Processes.
- Accurate diagnosis of root cause – Incident or Request.
Pay, closing date, and contact
- Apply by
- Monday 14 September 2026
You'll apply on KPMG South Pacific's website.