Documentation Coordinator
2 weeks ago
About the role
Process all documentation on behalf of principals and send pre-alert and schedule information to customers • Collaboratively coordinate with all internal departments to improve the delivery of functional KPI • Ensure all documentation submitted by customers is handled with care and completed in a timely manner • Download and compile manifest and invoices and arranging for distribution to local authorities and internal customers • Compiling manifest, bill of ladings and invoices in a timely manner including amendments as required • Responsible for data entry of bills and freight details into system, • Responsible for vessel/ voyage audits to ensure all BOL have been processed and closed within the agreed KPI • Overall accountability of the end-to-end process allocated trade lanes • Liaise with Commercial and Sales teams / Managers on rates queries in accordance with NPDL approval process • Preparing all pre-receivable advice documentation for customers • First point of contact for customer complaints and enquiries related to documentation and escalation process when necessary • Self-checked on accuracy of internal and external documents • Supporting internal customers with adhoc documentation requests • Other tasks as directed \n • Tertiary studies in management / business administration with supply chain desirable • Minimum 2 years shipping / freight experience in similar position • Team player with positive, customer-centric attitude • Exceptional communication skills, both verbal and written • Process-oriented approach to work and excellent attention to detail.
Key responsibilities
- Process all documentation on behalf of principals and send pre-alert and schedule information to customers
- Collaboratively coordinate with all internal departments to improve the delivery of functional KPI
- Ensure all documentation submitted by customers is handled with care and completed in a timely manner
- Download and compile manifest and invoices and arranging for distribution to local authorities and internal customers
You'll apply on The Wonderful Company's website.