Executive Housekeeper

Radisson Hotel Group·Denarau

Other·Full time

4 weeks ago

About the role

As the Executive Housekeeper you bring an unparalleled commitment to excellence, a detail-driven approach and a genuine passion for maintaining an impeccable guest experience to our dynamic Housekeeping Team. • Lead and manage the housekeeping team, ensuring flawless cleanliness, orderliness and presentation throughout the resort, driven by daily walk-throughs and quality checks. • Establish and maintain the highest hygiene and quality standards in all guest rooms, public areas and back-of-house spaces, including proper usage, labelling and training around chemicals and cleaning supplies. • Work closely with the Front Office Manager on room availability and the Chief Engineer on room maintenance, ensuring seamless guest experiences across departments. • Develop schedules, allocate tasks, and oversee budget and inventory management of cleaning supplies, linen and uniforms, in line with hotel financial forecasts and labour standards. • Train, motivate and inspire your team through ongoing coaching, technical and safety training, and clear performance feedback that upholds our luxury service standards. • Monitor guest feedback and service scores, resolving concerns with empathy and continuously improving housekeeping operations. • Ensure compliance with health and safety regulations, including statutory requirements, pest eradication protocols and staff training on hazardous supplies. • Proficient in all Housekeeping procedures, with strong operational and technical knowledge to be a resource when needed.

Key responsibilities

• Monitor guest feedback and service scores, resolving concerns with empathy and continuously improving housekeeping operations.
• Proficient in all Housekeeping procedures, with strong operational and technical knowledge to be a resource when needed.
• Previous Laundry management experience, with the operational versatility to oversee multiple functions at once.
• Commercially aware, with excellent organisational skills and the ability to juggle several operations in parallel.