GENERAL MANAGER OPERATIONS
Today
About the company
Post Fiji is the national postal service provider, responsible for retail, postal, sales and marketing, supply chain, EMS and international mail exchange operations across the country. The organisation operates under Universal Postal Union (UPU) rules and works with government agencies, customs, and international freight and airline partners to deliver its services.
About the role
This is a senior leadership position (Vacancy 58/26) responsible for setting strategic direction and operational plans across retail, postal, sales & marketing, supply chain, EMS and international mail exchange, aligned with corporate strategy and stakeholder expectations. The General Manager Operations oversees day-to-day performance against service standards, SLAs, regulatory compliance and customer experience objectives, while driving revenue growth and margin improvement through retail optimisation, pricing and commercial partnerships. The role also manages risk, safety, security and business continuity across operations, and produces regular operational performance reports for the CEO and Board.
Key responsibilities
- Set strategic direction and operational plans for retail, postal, sales & marketing, supply chain, EMS and international mail exchange aligned with corporate strategy
- Oversee day-to-day operational performance to meet service standards, SLAs, regulatory compliance and customer experience objectives
- Drive revenue growth and margin improvement through retail optimisation, product/service development, pricing and commercial partnerships
- Lead operational excellence initiatives including process improvement, automation, digitisation, route optimisation and cost control
- Ensure secure, efficient international mail handling in compliance with UPU rules, customs requirements and bilateral agreements
- Manage risk, safety and security across operations, including workplace health and safety, mail security and business continuity planning
- Develop and manage annual operational budgets, capital expenditure proposals and cost control programs
- Lead, develop and retain high-performing operational teams and represent the company in stakeholder engagements with government, customs, UPU and freight/airline partners
About the successful candidate
- Bachelor's degree in Business Administration, Logistics, Supply Chain, Commerce, Law, or a related field
- MBA or postgraduate qualification preferred
- At least 10 years' progressive management experience in operations, logistics, postal services, courier services, retail networks, or a related environment
- Demonstrated experience in budget control, service delivery, process improvement and staff leadership
- Knowledge of postal regulations, EMS operations, supply chain management and customer service management
- Experience working with government stakeholders, regulators, customs and external service partners is highly desirable
- Valid driver's licence
- Ability to work flexible hours as operational issues and stakeholder meetings require
You'll apply on Post Fiji's website.