Network & Billing Operations Engineer (Level 1)

Digicel Fiji·Fiji

Trades & Construction·Full time

Listed today

About the company

Digicel Fiji is part of Digicel Pacific, a telecommunications operator serving Fiji and Hub markets. The company runs Core Network and Billing platforms and services across the region.

About the role

This Network & Billing Operations Engineer (Level 1) role sits in the Technical Operations Team at the Digicel Office, Khalsa, reporting to the Core & Billing Operations Lead. It covers first-line monitoring, troubleshooting and operational support of Core Network and Billing platforms and services for Fiji and Hub markets. The engineer works closely with L2/L3 teams, vendors and other stakeholders to ensure timely incident detection, escalation and resolution in line with established procedures and SLAs, and to maintain service availability, performance and continuity. The role also includes participation in a scheduled roster covering alarms, incidents and service-impacting issues during assigned shifts.

Key responsibilities

• Monitor Core Network and Billing platforms, network elements, alarms, events and service dashboards to promptly identify faults, degradation and service-impacting issues
• Acknowledge, classify, prioritize and manage Core Network and Billing incidents and alarms per operational procedures, service impact and SLA requirements
• Perform first-level troubleshooting and fault isolation using approved SOPs, MOPs, troubleshooting guides and monitoring tools, applying workarounds where available
• Perform basic signalling and protocol trace analysis to identify voice, data, signalling and interworking issues, escalating complex protocol-level issues to L2/L3 teams
• Log, update, track and maintain accurate trouble tickets, documenting troubleshooting actions, escalations and resolutions
• Escalate unresolved or complex incidents to L2/L3 engineering teams and vendors per the escalation matrix and agreed SLAs, following up until resolution or handover
• Perform routine health checks and service verification of Core Network and Billing platforms, monitoring availability and basic KPIs
• Support planned maintenance, approved work orders, upgrades and product/service rollouts by performing authorized L1 activities, pre-checks and post-change validation

About the successful candidate

• University qualification in Telecommunications, Information Technology, Computer Science, Electrical/Electronic Engineering or another relevant technological field
• Understanding of telecommunications operator network architecture, setup and operational processes
• Solid technical background with practical understanding and/or hands-on experience in telecommunications network operations
• Minimum 2 years' experience in operation and maintenance of Core and/or Billing nodes
• Working knowledge of 3GPP standards/recommendations, GSM/GPRS services and associated protocols
• Knowledge of service assurance, network monitoring and operational support within a telecommunications environment
• Ability to diagnose, troubleshoot and resolve system, network and interworking issues, with appropriate escalation where required
• Ability to communicate effectively internally, upward and cross-functionally, including with technical teams and vendors