Fixed-Term Customer Experience Coordinator
Competitive benefits package (salary plus bonus).Today
About the company
The Wonderful Company operates in the shipping and logistics sector, using systems such as CargoWise to manage customer and operational data. The company promotes community involvement through initiatives like Wonderful Giving and Project Wonderful, and it emphasises staff wellness and health as part of its workplace culture.
About the role
This fixed-term role provides individual support to customers across all products sold by the company, ensuring accurate and timely information flow through CargoWise. The Customer Experience Coordinator works closely with Sales and other teams to maintain effective communication and follow-up. The role involves building and sustaining strong customer relationships, identifying potential improvement opportunities, and preparing reports on the costs, risks, and benefits of these opportunities. The coordinator is also expected to act as a role model for the company's Way of Work, challenge the status quo, and recommend alternative solutions when needed.
Key responsibilities
- Provide individual support to customers across all products sold by the company.
- Accurately create and support customer and team data in CargoWise in a timely manner.
- Communicate and follow up effectively with Sales and other relevant teams.
- Build and maintain effective customer relationships.
- Identify potential improvement opportunities and prepare supporting reports on costs, risks, and benefits.
- Act as a role model championing the company's Way of Work.
- Challenge the status quo and recommend alternative solutions.
- Perform other duties as assigned.
About the successful candidate
- Diploma in Business Customs or equivalent qualification.
- Experience using a shipping ERP system is required; CargoWise experience is advantageous.
- Minimum of 2 years' experience in a similar role within the shipping industry.
- Demonstrated analytical and quantitative skills.
- Intermediate MS Office user with expertise in PowerPoint.
- Advanced organisational skills with the ability to multitask and manage priorities.
- Self-motivated, results-driven, and customer-oriented with strong attention to detail.
- Excellent communication and interpersonal skills, adaptable and proactive as a team player.
You'll apply on The Wonderful Company's website.