Resort Operations Supervisor
Salary not disclosed
No closing date
About the company
Aroha Taveuni Beachfront Bures is a small, owner-operated boutique resort in Waiyevo on Taveuni Island, Fiji. We offer four beachfront bures and operate Kai Time Restaurant & Bar, a busy 50-seat restaurant welcoming resort guests, visitors and the local community. Our team of approximately 15 staff works across accommodation, food and beverage, housekeeping, grounds and maintenance.
About the role
The Resort Operations Manager will run the day-to-day operations of Aroha Taveuni Beachfront Bures and Kai Time Restaurant & Bar, leading and supporting our team of approximately 15 staff. Delivering an exceptional customer experience is central to this role—from warmly welcoming guests and building relationships to responding to feedback, resolving concerns and ensuring consistently attentive service. This is a hands-on position working closely with the owners to coordinate departments and maintain high standards. Previous hospitality management experience is essential. Accommodation and meals are provided.
About the successful candidate
- Previous hospitality management experience is essential, ideally across accommodation and restaurant operations.
- A strong focus on customer experience, with a warm, professional and attentive approach.
- Experience leading, training and mentoring staff to bring out their best.
- Ability to set clear expectations, maintain professional boundaries and hold staff accountable fairly and consistently.
- Excellent communication and interpersonal skills.
- Confidence handling customer feedback and resolving concerns promptly.
- Strong organisation skills, including staff rostering and coordinating daily operations.
- Confidence using a point-of-sale (POS) system.
- A hands-on approach and willingness to assist wherever needed.
- Sound judgement, initiative and the ability to stay calm during busy periods.
- Comfortable staying onsite alone and taking responsibility for operations for up to two weeks during the owners’ annual break.
- Reliable, accountable and able to work closely with the owners.
- A valid driver’s licence is preferred.