Care Partner/Clinical Partner - EOI
Salary not disclosedPosted 4 weeks ago
No closing date
About the company
Vuvale Outsourcing is a Fiji-based operation that supports Australian clients with structured workflow, task follow-through and communication systems. It is building a talent pool of care partner support coordinators with aged care and NDIS experience to work from its Nabua, Suva office on behalf of a growing Australian national aged care provider.
About the role
This is an Expression of Interest for a Care Partner / Clinical Partner based onsite in Nabua, Suva, working an Australian Business Hours roster on a permanent, full-time basis. The role supports a growing Australian-based national aged care provider by coordinating and leading care management services delivered through the Support at Home Program. The Care Partner acts as the primary contact for participants, working with them, their families and health professionals to ensure services match assessed needs, personal preferences and available funding. The role monitors care plans, budgets, service quality and outcomes, and provides day-to-day support to management and staff as aged care requirements change.
Key responsibilities
- Coordinate agreed care and services for participants receiving support in their homes, working with support workers, the care management team and external health professionals.
- Develop and regularly review care plans with participants, families and health professionals, ensuring services reflect assessed needs, preferences and available funding.
- Act as the participant's main contact for care management and service coordination, responding promptly to questions, concerns and changing needs.
- Provide the rostering team with clear, current information about participant needs, preferences and service changes.
- Monitor participant budgets, expenditure and service utilisation to identify and address potential surpluses or deficits.
- Maintain accurate, up-to-date participant records, care plans and service information.
- Identify and respond to risks, incidents and safety concerns, escalating matters in line with company procedures, and comply with aged care quality standards and organisational policies.
- Seek participant feedback, respond to service concerns and contribute to continuous improvement.
About the successful candidate
- At least two years' experience with Home Care Packages / Support at Home and associated compliance requirements.
- A diploma or tertiary qualification in Community Services, Aged Care or Case Management.
- Knowledge of home care regulations, industry standards and best practices.
- A sound understanding of aged care and NDIS compliance, including quality standards, WHS, infection prevention and control, and SIRS.
- An understanding of the care needs of older people and people with disabilities.
- Experience working collaboratively with a dedicated rostering or scheduling team.
- Strong communication skills at all levels, with excellent interpersonal, leadership and time management skills.
- A compassionate, adaptable approach and the confidence to work autonomously; case management, clinical coordination, home care management or an allied health/nursing background is highly regarded but not essential.