Phone Survey Officer - EOI
Salary not disclosedPosted 10 days ago
No closing date
About the company
Vuvale Outsourcing supports Australian and international clients by providing professional outsourced services from its Fiji-based operations. The company is building a talent pool in Nabua, Suva for a potential phone survey and research project.
About the role
This is an Expression of Interest (EOI) for a project-based Phone Survey Officer role, not a confirmed position, with recruitment subject to confirmation of the client project. The work would be onsite at Vuvale's Nabua, Suva office on an 8am-5pm Fiji time roster. The role involves contacting members of the public by phone, following a structured questionnaire, and accurately recording responses. Training and support would be provided before survey work begins, and successful registrants may gain exposure to an international client project if it proceeds.
Key responsibilities
- Conduct outbound telephone surveys using an approved questionnaire.
- Communicate professionally and respectfully with survey participants.
- Accurately capture and record survey responses.
- Follow provided scripts, processes and survey guidelines.
- Maintain confidentiality and accuracy when handling information.
- Meet expected quality and productivity requirements.
About the successful candidate
- Strong verbal communication and interpersonal skills.
- Confidence speaking with people over the phone.
- Good spoken and written English.
- Ability to speak Tuvaluan, Solomon Islands Pijin or other relevant languages of Tuvalu or the Solomon Islands will be highly regarded.
- Basic computer and data-entry skills.
- Ability to follow instructions and work accurately.
- A reliable and professional approach to work.
- Previous experience in customer service, call centres, research, surveys or community engagement would be an advantage but is not essential.