Experienced Call Centre Agents
Salary not disclosedPosted 2 months ago
Closes in 16 days
About the company
Vuvale Outsourcing supports Australian clients with professional, compliant debt recovery from its purpose-built site in Nabua, Suva. The company is building a talent pool of high-performing collectors to move quickly on upcoming openings. Vuvale describes itself as an equal opportunity employer committed to a respectful, safe and fair workplace.
About the role
This is a permanent, full-time role in the Customer Service & Debt Collections department, based onsite in Nabua, Suva City. The roster runs Monday to Friday with occasional weekend shifts when required, and hours are aligned to Australian business hours; transport home is provided for evening shifts. The role supports a client's growing retail operations by assisting customers with credit purchase facilities, managing overdue accounts, processing refunds and handling store-related queries. Agents work independently while collaborating with a remote Australian team, following Australian regulations and client policies including the Privacy Act, ACCC/ASIC guidance and hardship processes.
Key responsibilities
- Answer inbound enquiries via telephone and email.
- Build relationships with customers who have overdue accounts (60 days and over past due) and realign them to their payment schedule.
- Negotiate flexible payment arrangements when required.
- Have meaningful conversations that produce outcomes and maintain accurate, complete notes.
- Follow Australian regulations and client policies (Privacy Act, ACCC/ASIC guidance, hardship).
- Handle sensitive situations with empathy, dignity, and customer care.
- Carry out additional duties identified by management.
About the successful candidate
- Minimum 12 months call centre experience supporting Australian customers.
- Previous experience in retail or e-commerce support will be highly regarded.
- Excellent verbal and written communication skills.
- Strong problem-solving and customer-first mindset.
- Ability to work independently while collaborating with a remote Australian team.
- Solid computer literacy and ability to navigate multiple systems.
- High attention to detail and strong time management skills.
- Experience working under privacy and data protection guidelines.