System Support Technician (Re-advertised)
FJD30,720 gross per annum plus superannuation
Closes in 13 days
About the company
Fiji National University is a national tertiary institution operating multiple campuses across Fiji, including the Samabula Campus. This role sits within the university's Division of Information Technology Services, which supports the institution's IT infrastructure.
About the role
The System Support Technician sits within the Network Systems Security department under the Division of Information Technology Services. The role assists in managing a virtualized hyper-converged environment running on VMware and VSAN, along with OS administration of Windows systems. It covers server power backup infrastructure, including UPS management and coordination of generator maintenance. The technician also provides support for users and assigned applications or information systems, including provisioning servers, memory, and HDD space according to customer requirements and standards. The role additionally supports solution design, helps translate requirements into technical solutions, and supports evaluation of third-party vendors as directed.
Key responsibilities
- Assist in managing a virtualized hyper-converged environment running on VMware and VSAN, and OS administration of Windows
- Monitor hardware, HDD spacing, and memory allocation, and perform maintenance, monitoring, patching, and upgrading of servers
- Manage server power backup infrastructure, including UPS management and coordination of generator maintenance
- Provide support for users and assigned applications or information systems, including provisioning of servers, memory, and HDD space allocation according to customer requirements and standards
- Support solution design and research to help translate requirements into workable technical solutions
- Support the evaluation of third-party vendors as directed
About the successful candidate
- A Bachelor's degree in Computer Science, Information Systems, Cyber Security, or Information Technology
- Microsoft Certified: Windows Server Hybrid Administrator Associate (modern equivalent replacement for the retired MCSA Windows Server certification)
- Minimum of 2 years of experience in the IT sector, with at least 1 year actively managing Microsoft server architectures
- Hands-on experience with Microsoft Windows Server 2016/2019/2022, enterprise-level data backup technologies, and event/log management infrastructure
- Fundamental operational understanding of modern software systems, hardware computing, and enterprise network architectures
- Direct experience working with Server Access Monitoring and infrastructure observability software
- Excellent professional customer service and technical communication skills
- Demonstrated ability in maintaining clear technical documentation and system logs