Network Support Technician (Re-advertised)
FJD30,720 gross per annum plus superannuation
Closes in 13 days
About the company
Fiji National University is a national tertiary institution with multiple campuses across Fiji. This role sits within its Division of Information Technology Services, which manages the University's network infrastructure and core systems.
About the role
The Network Support Technician operates within the Network, Systems & Security department under the Division of Information Technology Services at the Samabula Campus. The role owns end-to-end network monitoring, from the telecommunications network provider through to the University and all internal campuses. It covers campus LAN and WAN implementations, secure Wi-Fi infrastructure, point-to-point access, and user onboarding to the network. The incumbent also supports customers and assigned applications or information systems, including configuring security and maintaining, supporting, and optimizing network racks, cabling, and rack labelling to industry standard. Additional duties include supporting solution design, surveys, material listing, researching technical solutions, and supporting evaluation of third-party vendors as directed, with proper documentation required throughout.
Key responsibilities
- Manage end-to-end network monitoring from the telecommunications network provider to the University and all internal campuses
- Implement campus LAN and WAN infrastructure
- Maintain secure Wi-Fi infrastructure and point-to-point access
- Handle user onboarding to the network
- Provide support for customers and assigned applications or information systems, including configuring security
- Maintain, support, and optimize new and existing network racks, cabling, and rack labelling as per industry standard
- Support solution design, surveys, material listing, and research to translate requirements into workable technical solutions
- Support evaluation of third-party vendors as directed and ensure proper documentation is maintained
About the successful candidate
- Bachelor's degree in an IT-related field (Computer Science, Information Systems, Cyber Security, or Information Technology) with 2 years' experience in the IT sector, including at least 1 year managing OSI Model Layer 2-3 and enterprise-level Wi-Fi infrastructure, OR a Diploma in an IT-related field with 3 years' experience in the IT sector, including at least 1 year managing OSI Model Layer 2-3 and enterprise-level Wi-Fi infrastructure
- A valid CompTIA N+ or CCNA R&S certification
- Industry-level structured cabling copper/fiber cable certifications
- Experience in Cisco CLI, Windows Server OS, Solarwinds, and PRTG
- Excellent customer service skills
- Prior knowledge of doing documentation
- Desirable: certification by reputable IT vendors, experience managing IT assets, understanding of Windows Servers, and Cisco Certified Network Professional (CCNP) certification