Executive Manager Club InterContinental Lounge

IC - Fiji Golf Resort & Spa·Coral Coast

Hospitality & Tourism·Full time

Salary not disclosed·Posted today

About the company

IHG Hotels & Resorts operates more than 6,800 hotels worldwide with over 385,000 colleagues, making it one of the world's leading hospitality companies. This role sits at IC - Fiji Golf Resort & Spa on the Coral Coast, part of the InterContinental brand under IHG.

About the role

The Executive Manager Club InterContinental Lounge leads the resort's premier guest experience, ensuring personalized, seamless, and sophisticated service across the Club Lounge and VIP touchpoints. The role owns all Club Lounge operations, including arrivals, departures, and guest interactions, and works closely with Culinary and Food & Beverage teams to coordinate daily offerings such as breakfast, afternoon tea, evening canapés, and beverages. The manager leads, trains, and empowers the lounge team to uphold InterContinental brand standards and deliver attentive, intuitive, and genuinely personalised service. The position also requires flexibility to work evenings, weekends, and public holidays given the nature of resort operations.

Key responsibilities

• Oversee and continuously enhance the overall guest experience within the Club Lounge and VIP services.
• Lead, train, and empower a passionate team to uphold InterContinental brand standards and deliver exceptional luxury service.
• Develop and implement service strategies that drive guest satisfaction, engagement, and loyalty.
• Collaborate with key departments to coordinate personalized experiences for VIP and Club guests.
• Monitor performance metrics, budgets, and guest feedback to ensure continuous improvement.
• Ensure the team delivers attentive, intuitive and genuinely personalised service.
• Oversee Club arrivals, departures, lounge experiences and guest interactions.
• Maintain consistently high standards across food presentation, beverage service, cleanliness, ambience and overall lounge presentation.

About the successful candidate

• Previous leadership experience in a luxury hotel, resort, club lounge, executive lounge or premium guest experience environment.
• Bachelor's Degree in Hotel Management, Hospitality, or a related field (preferred).
• A deep understanding of high-end guest service standards and meticulous attention to detail.
• Exceptional communication, interpersonal, and organizational skills.
• A natural ability to lead with warmth, inspire excellence, and embody the InterContinental brand promise.
• Flexibility to thrive in a dynamic resort environment, including working evenings, weekends and public holidays.