Executive Manager Club InterContinental Lounge
Competitive salary and benefits packagePosted 6 weeks ago
Closes in 11 days
About the company
IHG Hotels & Resorts operates more than 6,800 hotels worldwide, including the InterContinental Fiji Golf Resort & Spa on the Coral Coast. The group employs over 385,000 colleagues globally and positions itself as a people-first hospitality company that supports guest experience, sustainability and colleague growth.
About the role
The Executive Manager Club InterContinental Lounge leads the resort's premier guest experience, overseeing all Club Lounge operations and VIP services. The role covers Club arrivals, departures, lounge experiences and guest interactions, ensuring personalised, seamless and sophisticated service at every touchpoint. It involves inspiring and training a high-performing team to uphold InterContinental brand standards and curate memorable moments reflecting the InterContinental Life. The manager works closely with Culinary and Food & Beverage teams to coordinate daily Club offerings such as breakfast, afternoon tea, evening canapés and beverages, while maintaining high standards across food presentation, cleanliness and overall lounge ambience.
Key responsibilities
- Oversee and continuously enhance the overall guest experience within the Club Lounge and VIP services.
- Lead, train, and empower a passionate team to uphold InterContinental brand standards and deliver exceptional luxury service.
- Develop and implement service strategies that drive guest satisfaction, engagement, and loyalty.
- Collaborate with key departments to coordinate personalized experiences for VIP and Club guests.
- Monitor performance metrics, budgets, and guest feedback to ensure continuous improvement.
- Oversee Club arrivals, departures, lounge experiences and guest interactions.
- Maintain consistently high standards across food presentation, beverage service, cleanliness, ambience and overall lounge presentation.
- Coordinate daily Club offerings, including breakfast, afternoon tea, evening canapés, beverages and other guest experiences, working closely with Culinary and Food & Beverage teams.
About the successful candidate
- Previous leadership experience in a luxury hotel, resort, club lounge, executive lounge or premium guest experience environment.
- Bachelor's Degree in Hotel Management, Hospitality, or a related field (preferred).
- A deep understanding of high-end guest service standards and meticulous attention to detail.
- Exceptional communication, interpersonal, and organizational skills.
- A natural ability to lead with warmth, inspire excellence, and embody the InterContinental brand promise.
- Flexibility to work evenings, weekends and public holidays as required by the dynamic resort environment.