Rooms Guest Service Attendant
Salary not disclosedPosted 1 day ago
Closes in 30 days
About the company
Sheraton Resort & Spa Tokoriki Island Fiji is part of Marriott International's Premium portfolio. Marriott International operates one of the world's largest hotel networks and has committed to putting people first for over 90 years.
About the role
The Room Guest Service Attendant maintains the cleanliness, comfort, and appearance of guest rooms and assigned areas, ensuring rooms meet brand standards for presentation and guest readiness. The role responds promptly to guest requests, follows safety and security procedures, and contributes to a welcoming guest experience. This is an island-based position requiring work on a rostered stay-on-island schedule.
Key responsibilities
- Clean and service guest rooms by replacing amenities, changing linens, making beds, cleaning bathrooms, removing trash, and restocking supplies.
- Ensure correct room entry procedures, verify vacancies before entering, and follow company safety protocols.
- Maintain cleanliness and organization of guest room furniture, appliances, walls, and surfaces through dusting, polishing, and stain removal.
- Vacuum carpets and perform floor care duties in guest rooms and hallways.
- Check that all appliances are present and functioning, reporting any maintenance issues immediately.
- Transport and maintain a fully stocked housekeeping cart, ensuring all items are organized and replenished.
- Respond promptly to guest requests and assist other departments as needed to support overall operations.
- Follow all company, safety, and security policies; complete required safety training and report accidents, hazards, or equipment issues.
About the successful candidate
- Previous housekeeping or cleaning experience in a hotel or similar environment preferred.
- Basic understanding of cleaning standards, chemicals, and equipment use (training provided).
- Ability to communicate clearly and professionally with guests and colleagues.
- Strong attention to detail, reliability, and ability to work independently or as part of a team.
- Physical ability to perform repetitive tasks, stand for long periods, lift up to 25 lbs, and push/pull housekeeping carts.
- Must have legal working rights in Fiji.