Loss Prevention Guest Service Attendant
Salary not disclosedPosted 1 day ago
Closes in 30 days
About the company
Sheraton Fiji Golf & Beach Resort is located in Denarau and operates as part of Marriott International's Premium portfolio. Marriott International is a globally recognized hospitality brand with a long-standing commitment to people, diversity, and inclusion across its properties.
About the role
This Loss Prevention Guest Service Attendant role is responsible for patrolling all areas of the resort and assisting guests with room access. The position covers monitoring of CCTV, perimeter alarms, duress alarms, and the fire life safety system, along with locking property entrances when required. The attendant responds to accidents and emergencies, notifies the appropriate individuals, defuses disturbances, and calls for outside assistance when needed. Duties also include completing incident reports and shift summaries, conducting investigations and interviews, maintaining confidentiality of security documents, and escorting unwelcome persons from the property. The role involves guest service standards such as welcoming guests and addressing their needs, as well as physical tasks like standing, walking, lifting, and moving through varied spaces for extended periods.
Key responsibilities
- Patrol all areas of the property and assist guests with room access.
- Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
- Lock property entrances when required.
- Conduct daily physical hazard inspections.
- Respond to accidents, contact EMS, or administer first aid/CPR as required.
- Notify appropriate individuals of accidents, attacks, or other incidents, and defuse guest/employee disturbances.
- Complete incident reports, shift summaries, and daily activity reports; conduct investigations and interviews.
- Escort unwelcome persons from the property and report to scenes of vehicle accidents or thefts.
About the successful candidate
- Able to maintain confidentiality of security and property reports, releasing information only to authorized individuals.
- Comfortable conducting investigations, gathering evidence, and interviewing relevant parties.
- Capable of following company policies, completing safety training and certifications, and reporting unsafe conditions.
- Able to welcome and assist guests according to company service standards, including guests with disabilities.
- Able to communicate clearly and prepare accurate written documents.
- Physically able to stand, sit, or walk for extended periods, move quickly when responding to situations, and lift/move objects up to 50 pounds unassisted (with assistance for heavier items).
- Able to move through narrow, confined, or elevated spaces and over uneven or sloping surfaces, including stairs.