Front Office Guest Service Assistant
Salary not disclosedPosted 1 day ago
Closes in 30 days
About the company
Sheraton Fiji Golf & Beach Resort is part of Sheraton Hotels & Resorts, a brand within Marriott International operating in Denarau, Fiji. Sheraton has been a global hospitality brand since 1937, with properties in more than 400 communities worldwide. As part of Marriott International, the resort offers staff access to the group's wider training and career programmes.
About the role
The Front Office Guest Service Assistant handles the full guest arrival and departure cycle, including check-ins, check-outs, room assignments, and requests for room changes or late check-out. The role secures guest payments, activates and reissues room keys, and verifies or adjusts billing as needed. It involves close coordination with Housekeeping to track room status and resolve guest concerns, as well as liaising with other staff when guests are waiting for rooms to become available. The assistant also manages guest communications, including passing on messages, answering and logging calls and requests, and following up to ensure guest satisfaction. Daily administrative tasks include running reports, processing payments and vouchers, counting and securing the bank float, and filing guest paperwork. The role also covers general front office duties such as operating the switchboard, arranging guest transport, and supporting training and safety standards within the team.
Key responsibilities
- Process all guest check-ins, check-outs, room assignments, and room change or late check-out requests.
- Secure payment and activate or reissue room keys.
- Ensure rates match market codes and document exceptions.
- Verify and adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Advise guests of messages and coordinate with Housekeeping to track room status and guest concerns.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Count and secure the bank at the beginning and end of shift, and process all payment types, vouchers, paid-outs, and charges.
About the successful candidate
- Diploma or certificate in Hospitality Management, Tourism, Business Administration, or a related field, with a Bachelor's degree preferred.
- Training or certification in customer service, leadership, or front office operations is an advantage.
- Knowledge of hotel reservation systems or PMS (such as Opera) and basic office software.
- Relevant experience in a similar supervisory role.
- Strong communication, problem-solving, and guest-service skills.
- Self-motivated, driven, and able to perform in a fast-paced environment.
- Eligible for individuals with working rights in Fiji.