Manager Learning & Development
Salary not disclosed
Closes in 16 days
About the company
Sheraton Fiji Golf & Beach Resort is part of Sheraton Hotels & Resorts, a global hospitality brand within the Marriott International portfolio. Sheraton has been a place to gather and connect since 1937, with associates creating a sense of belonging in more than 400 communities around the world. As part of Marriott International, the resort offers staff discounts, internationally recognised training programs, and career opportunities across the Marriott group.
About the role
The Manager Learning & Development plays a strategic role in building a culture of continuous learning, service excellence, and talent growth within the hotel. This position designs, implements, and evaluates training programs that enhance associate performance, support operational needs, and strengthen the hotel's guest-centric service philosophy. The role partners closely with department heads to identify training gaps, develop learning solutions, and ensure all associates are equipped with the skills and knowledge required to deliver exceptional guest experiences. Responsibilities span administering employee training programs, evaluating training effectiveness, developing training plans aligned with business goals, and managing the training budget in coordination with Human Resources and property financial goals.
Key responsibilities
- Promote and inform employees about all training programs, displaying leadership in guest hospitality and creating a positive atmosphere for guest relations
- Help employees identify specific behaviors that contribute to service excellence and ensure on-going training on guest expectations
- Use effective training methods and meet regularly with the training cadre to support training efforts, observing service behaviors and providing feedback
- Monitor enrollment and attendance at training classes, and meet with participants to assess progress and address concerns
- Partner with operational leaders to assess technical and leadership skill demonstration, and review guest satisfaction data to identify improvement areas
- Ensure training and development activities are strategically linked to the organization's mission and vision, identifying performance gaps and adjusting training methodology as needed
- Develop specific training to improve service performance and drive brand values and philosophy in all training and development activities
- Participate in development of the Training budget, managing it in alignment with Human Resources and property financial goals, including controllable expenses
About the successful candidate
- University Degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 3 years plus experience in the human resources or related professional area
- Certified Trainer (Training of Trainers - Level 4)
- Eligible for individuals with working rights in Fiji