Front Office Guest Service Assistant- Airport Representative
Salary not disclosedPosted 1 day ago
Closes in 30 days
About the company
Sheraton Fiji Golf & Beach Resort operates on Denarau as part of Marriott International's Premium portfolio. Marriott International is described as the world's largest hotel network, with a 90-plus-year commitment to putting people first.
About the role
This Front Office Guest Service Assistant role supervises the front office team and supports them with general operational tasks. The person in this role acts as an expert on the hotel and surrounding community to meet guest expectations, manages check-in and departure processes, and takes guest reservations including cash handling and credit card duties. The role also carries a supervisory element, empowering the team to grow and planning team-building activities.
Key responsibilities
- Supervise the front office team and support them with general operational tasks
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries, creating meaningful guest experiences tailored to guest requirements
- Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
- Take guest reservations and perform cash handling and credit card responsibilities
- Oversee service standards whilst identifying and implementing improvement initiatives
- Act as a supervisor who empowers the team to grow and reach their potential
- Plan and execute team building activities for the team
About the successful candidate
- Diploma or certificate in Hospitality Management, Tourism, Business Administration, or a related field (Bachelor's degree preferred)
- Training or certification in customer service, leadership, or front office operations is an advantage
- Knowledge of hotel reservation systems/PMS (e.g., Opera) and basic office software
- Relevant experience in a similar supervisory role
- Strong communication, problem-solving, and guest-service skills
- Self-motivated, driven and energized in a fast-paced environment
- Eligible for individuals with working rights in Fiji