Receiving Guest Service Agent
Salary not disclosed
Closes in 16 days
About the company
Sheraton Fiji Golf & Beach Resort is part of Sheraton Hotels & Resorts, a global hospitality brand within the Marriott International portfolio. Sheraton has operated as a place to gather and connect since 1937, with a presence in more than 400 communities worldwide. The brand focuses on engaging guest experiences and thoughtful service under its mission to be 'The World's Gathering Place'.
About the role
This role sits within the resort's receiving and inventory function, handling the flow of food and supplies into the property. The Receiving Guest Service Agent calculates figures for food inventories, orders, and costs, and keeps records, reports, and invoices properly filed and organised. The role involves posting invoices via computer programs, conducting inventory audits, completing requisition forms, and notifying a manager or supervisor when stock runs low. It also covers verifying and tracking received inventory, reconciling shipping invoices against receiving reports for accuracy, and physically receiving, unloading, and processing deliveries. The agent is responsible for refusing damaged or incorrect items, troubleshooting vendor delivery issues, overseeing returns, and monitoring PAR levels while adhering to food safety and handling standards.
Key responsibilities
- Calculate figures for food inventories, orders, and costs
- Maintain organised records so reports and invoices are filed and stored properly
- Post invoices using computer programs and complete requisition forms for inventory and supplies
- Conduct inventory audits and notify manager/supervisor of low stock levels
- Verify and track received inventory and complete inventory reports and logs
- Reconcile shipping invoices and receiving reports to ensure count accuracy
- Receive, unload, and process deliveries; refuse damaged, unacceptable, or incorrect items
- Troubleshoot vendor delivery issues, oversee returns, and monitor PAR levels while following food safety and handling policies
About the successful candidate
- Able to read and visually verify information in various formats, including small print
- Able to visually inspect tools, equipment, or machines to identify defects
- Comfortable using computers and/or point of sale systems to enter and locate work information
- Able to stand, sit, or walk for an entire work shift
- Able to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
- Able to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces
- Able to reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Clear, professional communication skills and a team-oriented approach to working with others