Vacancy 04 of 2026: POSS Operations and Client Specialist
Salary not disclosedPosted 1 day ago
Closes in 13 days
About the company
The Pacific Islands Tax Administrators Association (PITAA) is a non-profit organization of Tax Administrators in the Pacific region, established in 2003. It has a membership of 16 Pacific Island Countries and works to provide a network that supports and promotes programs enhancing tax administration advancement across the region. PITAA is also the administrator of the Pacific One-Stop Shop (POSS), a regional VAT/GST collection system that enables non-resident suppliers and online marketplaces to register, lodge and pay VAT/GST obligations for participating Pacific Island jurisdictions through a single platform.
About the role
PITAA is seeking a suitably qualified and experienced Fiji resident to join its Secretariat in Suva as POSS Operations and Client Specialist. The role owns the day-to-day administration and operation of the POSS System, including registration applications, lodgements and related transactions. It also covers the POSS client contact service, registry and records maintenance, and support for system form functionality and user processes. The specialist provides operational support to participating jurisdictions and stakeholders and assists with data integrity, reporting and compliance monitoring activities.
Key responsibilities
- Managing the day-to-day administration and operation of the POSS System.
- Receiving, assessing and processing POSS registration applications.
- Managing the receipt and monitoring of POSS lodgements and related transactions.
- Operating and maintaining the POSS client contact service.
- Maintaining the POSS registry, records, forms and operational reports.
- Administering and supporting POSS system form functionality and user processes.
- Providing operational support to participating jurisdictions and stakeholders.
- Assisting with data integrity, reporting and compliance monitoring activities.
About the successful candidate
- A bachelor's degree in taxation, Accounting, Finance, Business Administration, Public Administration, Information Systems, Customer or Service Management.
- At least three (3) years' relevant professional experience.
- Experience working within a revenue administration, Ministry of Finance, regulatory authority or comparable service delivery environment.
- Experience administering taxpayer registration, return lodgment, case management or similar high-volume transactional processes, and working with digital tax, government or business systems.
- Experience providing client or taxpayer contact services through email and telephone.
- Strong attention to detail and the ability to meet statutory, operational, and contractual deadlines.
- Ability to work independently and manage multiple priorities simultaneously.
- High integrity, professionalism, and commitment to service excellence, and a valid driver's licence.