Export Clerk Head Office
Salary not disclosedPosted 1 day ago
Closes in 30 days
About the company
Electomech PTE Limited is a leading manufacturer, wholesaler, and retailer for a wide range of products in Fiji and the Pacific. The company is recruiting for its Head Office location.
About the role
The Export Clerk acts as the link between customers, sales, shipping, and management, keeping information flowing smoothly across these teams. The role handles customer inquiries received by telephone, fax, or email and resolves customer service problems as they arise. It covers processing of export documentation, maintaining records of shipments, orders, and export activities, and checking cargo details such as quantity, weight, labeling, and packaging. The clerk processes export orders to ensure timely dispatch, updates systems and reports related to exports and logistics, and resolves shipment issues including delays, missing documents, or customs problems. The role works closely with warehouse and logistics teams to keep operations running smoothly, and liaises directly with clients and suppliers on shipment status and updates.
Key responsibilities
- Facilitate communication and information flow between customers, sales, shipping, and management.
- Interact with customers and resolve customer service problems.
- Respond to customer inquiries via telephone, fax, email.
- Process the requirement documentation.
- Maintain records of shipment, orders, and export activities.
- Communicate with clients and suppliers regarding shipment status and updates.
- Check and verify cargo details (quantity, weight, labeling, packaging).
- Process export orders and ensure timely dispatch, update systems and reports, resolve shipment issues, and work closely with warehouse and logistics teams.
About the successful candidate
- 1-2 years of experience will be added to advantage.
- Excellent analytical, communication, and problem-solving skills.
- Proven ability to lead quality improvement initiatives.
- Strong willingness to learn and follow instructions.
- Good attention to detail and accuracy.
- Basic understanding of numbers and documentation.