CUSTOMER SERVICE OFFICER
$12,500 - $17,000
Closes in 13 days
About the company
Post Fiji is the national postal service provider operating across Fiji, handling mail, parcels, and related financial services for customers nationwide. It runs postal outlets such as the one in Lami that serve the public with a range of counter services.
About the role
This Customer Service Officer role is based at the Lami branch and is the frontline point of contact for Post Fiji customers. The officer handles counter transactions including payments, money orders, parcels, registered mail, and bill payments, and manages the full range of postal services including EMS. The role also carries custodial responsibility for inventory items such as stamps and cash, along with keeping accurate stock records and assisting with stock takes when needed.
Key responsibilities
- Provide effective and timely customer service to Post Fiji customers
- Administer payments, money orders, parcels, registered mails, and bill payments
- Administer all postal services including EMS
- Act as custodian of inventory items including stamps and cash
- Maintain accurate and timely records of all stock
- Assist in stock take when required
About the successful candidate
- At least a Fiji Seventh Form Examination pass
- A Certificate or Diploma qualification in Accounting, Management or Computer Studies from a recognized institution is an added advantage
- Sound knowledge of MS applications with attention to detail
- Effective communicator able to work under minimum supervision