CUSTOMER SERVICE OFFICER
$12,500 - $17,000
Closes in 8 days
About the company
Post Fiji is the national postal service provider operating across Fiji, including Lautoka. It handles mail, parcels, money orders, and bill payment services for customers nationwide.
About the role
This Customer Service Officer role is based in Lautoka and focuses on frontline service delivery for Post Fiji customers. The position covers handling payments, money orders, parcels, registered mail, and bill payments, as well as administering postal services including EMS. The officer also acts as custodian for inventory items such as stamps and cash, and is responsible for keeping accurate stock records.
Key responsibilities
- Provide effective and timely customer service to Post Fiji Customers.
- Administer Payments/ Money Orders/ Parcels/ Registered Mails/ Bill Payments.
- Administer all Postal Services including EMS.
- Custodian of inventory items including stamps and cash.
- Maintain accurate and timely records of all stock.
- Assist in stock take when required.
About the successful candidate
- At least a Fiji Seventh Form Examination pass.
- A Certificate or Diploma qualification in Accounting, Management or Computer Studies from a recognized institution will be an added advantage.
- Sound knowledge of MS applications with attention to detail.
- Be an effective communicator and be able to work under minimum supervision.