IT Support Officer - Head Office Lautoka
Salary not disclosed
Closes in 3 days
About the company
Sugar Cane Growers Fund (SCGF) is a statutory body providing loans and advances to sugar cane growers in Fiji. SCGF is one of the key stakeholders in the Sugar Cane Industry and plays an important role in supporting the interests of cane growers.
About the role
The IT Support Officer is based at SCGF's Head Office in Lautoka and reports directly to the Manager Information Technology. The officer assists the IT department in providing technical support to end users, managing the IT fixed assets register, handling documentation and data processing, and supporting marketing and social media platforms.
Key responsibilities
- Provide first level support to the users
- Advocate the use of IT security policies, procedures and associated plans for security administration are practiced by members of the IT team and staff
- User administration
- Documentation of user manuals
- Month end data processing
- Document system functionality and requirements
- Stay up-to-date on the latest process and IT advancements to automate and modernize systems
- Provide support for IT projects, assist with procurement of IT assets, and compile reports and returns where required
About the successful candidate
- Degree in Computing Science and Information Systems or relevant IT discipline is essential, or a Diploma in a relevant IT discipline with at least 3 years of experience in a similar field
- Knowledge of basic helpdesk and issue management
- Sound knowledge in networking, cloud computing, and Microsoft technologies such as MS Office, MS Visio and MS Project
- Strong understanding of business principles and finance to be able to interpret data
- Ability to recognize and resolve system related problems; work independently and make necessary decisions within department guidelines
- High attention to detail and accuracy and possessing strong initiative
- Effective written and verbal communication
- Ability to work flexible hours