ICT Solutions Engineer
Salary not disclosedPosted 1 day ago
Closes in 14 days
About the role
EMPLOYMENT OPPORTUNITY Telecom is Fiji’s leading ICT company, which has evolved over the last 100 years from basic landlines and voice services to now providing end-to-end ICT solutions, owning and operating the country’s backbone telecommunications network infrastructure. At Telecom, we do more than just build world-class networks and develop innovative services- we enable how everyone in Fiji connects to the world. Applications are invited from qualified, interested candidates to join our dynamic team. VACANCY: 31/2026: ICT SOLUTIONS ENGINEER ( 1x CE & 1x West) The principal function of an ICT Solutions Engineer is to implement and manage tailored information and communication technology, and cybersecurity solutions that align with customer needs and strategic business objectives. Their contribution is essential in driving the organization's purpose by enhancing client satisfaction, fostering long-term relationships, optimizing operational efficiency, and ultimately, propelling business growth of being end-to-end ICT solutions provider. Requirements An attractive package will be discussed with the successful candidate. Application Conditions: Only electronic applications submitted through our website will be accepted. The Head of Human Resources Telecom Fiji Pte Limited Suva.
Key responsibilities
- Solution Implementation: Implement tailored ICT and cybersecurity solutions to meet the specific needs of customers, enhancing the performance and efficiency of their businesses.
- Service Level Agreement (SLA) Management: Manage and monitor Service Level Agreements to ensure that services provided meet or exceed agreed-upon performance standards, and carry out preventative and corrective maintenance when necessary.
- Customer Relationship Management: Establish and maintain strong relationships with customers, understanding their business needs and challenges, providing proactive solutions, and ensuring high levels of customer satisfaction.
- Technical Support and Maintenance: Provide ongoing technical support, troubleshooting, and maintenance to ensure that customer systems are running efficiently and effectively.
- Continuous Improvement: Continuously monitor and evaluate the effectiveness of ICT solutions, and propose improvements or modifications to enhance system performance and reliability.
- Team Collaboration: Collaborate with internal teams and external vendors to coordinate resources, share expertise, and achieve best results for customers.
- Training and Documentation: Provide training to customers on the use of ICT solutions and prepare comprehensive documentation to ensure effective operation and maintenance of systems.
- Compliance and Security: Ensure all solutions adhere to industry standards, regulatory requirements, and the organization's security policies to protect customer data and systems.
About the successful candidate
- Education: Bachelor in Network & Security Engineering, Computing Science, Information Systems, Mathematics.
- Industry Experience: Experience between 1 to 2 years working in the ICT sector implementing ICT and cybersecurity solutions, ideally in a customer-facing role.
- SLA Management: Experience in developing and managing Service Level Agreements.
- Collaboration: Experience in working with cross-functional teams.
- Certifications: VMWare certified engineer, Microsoft Server Certified Administrator, Office365 Administration, AWS/Azure/GCP administrator, Linux Administrator, CCNA and Fortinet NSE4. Benefits