Driver/Mobile Technician
Salary not disclosedPosted 2 months ago
Closes in 9 days
About the company
Digicel Fiji is a telecommunications provider operating within the Digicel Pacific group. The company serves customers across Fiji with mobile and related services, and is growing its team in the consumer sales and technical support areas.
About the role
This Driver/Mobile Technician role is based in Nadi and reports to the Regional Consumer Sales Manager. It combines transporting equipment and personnel to various job sites with performing basic technical maintenance, troubleshooting, and repair tasks on-site, particularly around mobile device unlocking and repair. The role involves working closely with customers, Digicel sales reps, and team leaders to support sales targets through timely phone unlocking services, while also maintaining the assigned vehicle and ensuring compliance with road safety and transport policies.
Key responsibilities
- Accurately diagnose, troubleshoot, unlock and repair devices and provide recommendations for problem resolution
- Advise customers on repair actions and replacement estimates
- Provide timely phone unlocking advice to customers, DS Reps, Team Leaders, and other Digicel Staff to help meet sales targets
- Submit weekly reports on the total number of phones unlocked
- Implement unlocking operational plans within budgetary allocation
- Safely transport tools, equipment, and technicians to various locations
- Perform routine vehicle checks and ensure the vehicle is in good working condition
- Maintain accurate trip logs and delivery records, and adhere to road safety regulations and company transportation policies
About the successful candidate
- A certificate in computing or electronics is preferred but not essential
- Valid full driver's license with a clean driving record; manual driving is an advantage
- Previous experience in field service or mobile technician roles
- Good communication, interpersonal, customer service and problem-solving skills
- Good report writing skills with proficiency in MS Office applications
- Ability to work under pressure and meet tight deadlines
- Ability to travel to remote locations as required
- Ability to work constructively within a team environment