ICT Support Technician

GEM IT Fiji·Fiji

IT & Digital·Full time

Salary not disclosed·Posted 1 month ago

About the company

GEM IT Fiji is the hiring organisation for this ICT Support Technician role, based in the West of Fiji. GEM Fiji is an equal opportunity employer.

About the role

This role provides technical assistance and maintains IT systems to ensure smooth daily operations for end-users across the organization. The technician will be based in the West and act as a reliable, customer-focused point of contact for IT issues. Work includes both onsite and remote support to staff as required, covering hardware, software, and network-related concerns.

Key responsibilities

• Provide 1st and 2nd level support for hardware, software, and network-related issues
• Respond to service desk requests and resolve incidents within agreed timeframes
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
• Support Microsoft applications, email, and collaboration tools
• Assist with network connectivity (wired & wireless) and system access issues
• Perform regular system updates, backups, and security checks
• Document issues, resolutions, and IT procedures
• Provide onsite and remote support to staff as required

About the successful candidate

• Diploma in Information Technology, Computer Science, or related field
• Knowledge of Helpdesk software
• Knowledge of IT Service support apps
• IT certifications will be an advantage, such as M365, ITIL, CompTIA A+
• At least 1 year's experience in IT support or similar role
• A clean and valid Group 2 Driver's License and experience in a similar role would be advantageous
• Available for full-time work