Customer Service Representative
Salary not disclosedPosted 1 day ago
Closes in 9 days
About the company
Vodafone Fiji is a telecommunications provider that connects people across Fiji and beyond through its network, products, and services. The company emphasises speed, simplicity, and trust in how it operates, and aims to provide challenging and rewarding careers for its staff.
About the role
This role sits within Vodafone's Customer Services Team and is aimed at graduates looking to start a career in customer service. The representative delivers effective customer service to Vodafone's customers in a market-driven environment, handling queries over the phone or via correspondence. The position is permanent full-time, based in Suva, and involves working varying rostered shifts in a fast-paced, demanding environment.
Key responsibilities
- Offer an efficient, accurate and professional service to customers regarding products, services, or the network over the phone or via correspondence
- Answer all incoming calls with the aim of resolving customers' queries on first contact to ensure a win/win situation for customers and Vodafone
- Meet and exceed call targets and service levels
- Maintain accurate database of records and call notes pertinent to ongoing communication
- Present a can-do attitude which exceeds customer expectation
- Be accountable for resolving issues and reaching a solution in a timely manner
- Identify areas of improvement in the processes and procedures within the department
About the successful candidate
- Degree in Computing Science, Business Studies, Management, Information Systems or equivalent
- Applicants must be a self-starter with good command of English, both written and verbal, and excellent communication skills
- Applicants must be flexible and prepared to work on varying rostered shifts in a fast paced and demanding environment
- Be technology savvy and have a passion for excellence
- Fair knowledge on Vodafone products and services
- Be self-directed, have excellent initiative, innovative, be on the go and possess organizational skills