Utility Hand - Nadi
Salary not disclosedPosted 5 days ago
Closes in 4 days
About the company
Fiji Airways is Fiji's national airline, and Fiji Link operates its domestic and regional connections. The airline runs scheduled, positioning, and charter flights across Fiji, supported by ground operations teams at its airports.
About the role
This Utility Hand role is based in Nadi and reports to the Ramp Coordinator. The role supports safe, secure, and on-time departures for Fiji Link scheduled, positioning, and charter flights by delivering cargo and baggage services in line with the Fiji Link Manual Suite. Duties are distributed across functions such as LIR Officer or Baggage Makeup Officer, Catering Officer, Cleaner, Loading and Unloading Officer, and Driver where applicable. The role also involves maintaining a Foreign Object Debris (FOD)-free environment, reporting hazards or Ground Service Equipment deficiencies, and complying with shift work requirements. All work must follow applicable regulations and Fiji Link standards, including SMS, DAMP, FRMS, and OHS.
Key responsibilities
- Safely and securely load baggage and cargo in accordance with the Loading Instruction Report (LIR) provided by Load Controllers.
- Support on-time departures for scheduled, ferry, and charter flights through aircraft cleaning, replenishment, offloading (including delivery of baggage to the carousel or International Terminal where applicable), and loading per aircraft-specific requirements.
- Ensure safe handling of customer baggage and assist customers to and from the aircraft in line with the Fiji Link Ground Operations Manual.
- Monitor and ensure passenger safety on the tarmac during boarding and disembarkation to mitigate risks to customers and Fiji Link.
- Perform duties across roles such as LIR Officer or Baggage Makeup Officer, Catering Officer, Cleaner, Loading and Unloading Officer, and Driver where applicable.
- Maintain a Foreign Object Debris (FOD)-free environment in baggage make-up and aircraft movement areas to prevent injuries, incidents, or accidents.
- Identify and report hazards, unsafe conditions, or Ground Service Equipment (GSE) deficiencies to relevant stakeholders.
- Perform any other operational duties as assigned by the Team Leader or Senior Manager Ground Operations.
About the successful candidate
- Fiji School Form 6 (Year 12) pass or equivalent tertiary qualification.
- Experience in hospitality and/or a customer service related role.
- Excellent oral and written communication skills.
- Self-starter able to work with minimum supervision, self-organized, and capable of working under pressure.
- A good relationship builder and solution focused.
- Exposure to airport operations will be an advantage.
- Attention to detail and accuracy.
- Valid Grade 2 Fiji Vehicle Driver's license; physically fit and at least 170 cm tall to reach the aircraft cargo hold height.