Premier Lounge Concierge
Salary not disclosedPosted 1 day ago
Closes in 6 days
About the company
Fiji Airways is Fiji's national airline, operating an award-winning premier lounge at Nadi International Airport. The airline serves travelers with a focus on delivering a high standard of guest experience from arrival through departure.
About the role
The Premier Lounge Concierge is the first point of contact for guests at the award-winning lounge at Nadi International Airport, setting the tone for their travel experience. This role manages lounge access, upholds service standards, and supports reservations, upgrades, and flight rebookings. The concierge also handles payments, invoicing, and daily sales reporting, while collaborating with internal teams to enhance the overall guest journey. Maintaining a polished and welcoming lounge environment is a core part of the role.
Key responsibilities
- Deliver top-tier service and personalized assistance to guests.
- Manage lounge access and uphold service standards.
- Support reservations, upgrades, and flight rebookings.
- Handle payments, invoicing, and daily sales reporting.
- Collaborate with internal teams to enhance the guest journey.
- Maintain a polished, welcoming lounge environment.
About the successful candidate
- Year 13 Pass OR a Year 12 Pass with 3 years of work experience in customer service, front office/reception, or the service industry.
- Computer literate.
- Previous experience with Microsoft Office suite of products (Excel, Word) is an added advantage.
- A well-developed understanding of superior customer service principles is an advantage.
- Ability to do shift work and flexible with working hours.
- Well-groomed with a high standard of personal presentation.
- Open to Fijian citizens only.