Customer Experience Coordinator - Fixed-Term (6months)
Competitive benefits package (salary plus bonus)Posted 2 days ago
Closes in 30 days
About the company
Neptune Pacific Direct Line is a shipping line operating in the Pacific region. The company provides freight and logistics services to customers across its network, including Fiji.
About the role
This is a fixed-term, 6-month Customer Experience Coordinator position based in Suva. The role provides individual support to customers across all products the company sells, working closely with Sales and other teams to ensure smooth communication and follow-up. A key part of the job involves accurately creating and maintaining customer records in CargoWise so information flows correctly through all processes. The coordinator is also expected to identify potential improvement opportunities and, where required, prepare reports outlining the costs, risks, and benefits of these opportunities.
Key responsibilities
- Provide individual support to customers across all products the company sells.
- Accurately create and support customers and the team in a timely manner in CargoWise to ensure accurate information flows through all processes.
- Communicate and follow up effectively with Sales and other teams as required.
- Build and maintain effective customer relationships.
- Identify potential improvement opportunities and, where required, prepare reports demonstrating potential costs, risks, and benefits.
- Act as a role model championing the Way of Work.
- Challenge status quo and recommend alternative solutions.
- Perform other duties as assigned.
About the successful candidate
- Diploma in Business Customs, Accounting, or equivalent.
- Experience in shipping ERP required (CargoWise experience is advantageous).
- Ability to maintain customer relationships and customer service qualities.
- Demonstrated analytical and quantitative skills.
- Intermediate MS user with expertise in PowerPoint.
- Advanced organizational skills with the ability to multitask priorities.
- Self-motivated and driven, able to work with minimal direction in a fast-paced environment.
- Excellent communication and interpersonal skills, results-driven and customer-oriented, with strong attention to detail and accuracy.