Customer Experience Coordinator
Competitive benefits package (salary plus bonus)Posted 1 day ago
Closes in 30 days
About the company
Neptune Pacific Direct Line is a shipping company operating in Suva, Fiji, offering shipping and logistics services across a range of products. The company relies on systems such as CargoWise to manage customer and shipment information across its teams.
About the role
This Customer Experience Coordinator role provides individual support to customers across all products the company sells. The coordinator is responsible for accurately creating and maintaining customer records in CargoWise so that information flows correctly through all processes. The role involves regular communication and follow-up with Sales and other internal teams, and building and maintaining effective customer relationships. The coordinator also identifies potential improvement opportunities and, where required, prepares reports outlining the costs, risks, and benefits of these opportunities, while acting as a role model for the company's Way of Work.
Key responsibilities
- Provide individual support to customers across all products that the company sells.
- Accurately create and support customers and the team in a timely manner in CargoWise to ensure accurate information flows through all processes.
- Communicate and follow up effectively with Sales and other teams as required.
- Build and maintain effective customer relationships.
- Identify potential improvement opportunities and, where required, prepare reports demonstrating potential costs, risks and benefits.
- Act as a role model championing the Way of Work.
- Challenge status quo and recommend alternative solutions.
- Perform other duties as assigned.
About the successful candidate
- Diploma in Business Customs or equivalent.
- Experience in a shipping ERP required, with CargoWise experience advantageous.
- Minimum of 2 years' experience within a similar role in shipping.
- Ability to maintain customer relationships and customer service qualities.
- Demonstrated analytical and quantitative skills.
- Intermediate user of MS software with expertise in PowerPoint.
- Advanced organizational skills with the ability to multitask priorities.
- Self-motivated, results-driven, customer-oriented, and able to work with minimal direction in a fast-paced environment with strong attention to detail and accuracy.